Predictive Analytics
Predictive analytics is the application of math and statistics to data mining in order to predict what will happen in the future. The post Predictive Analytics appeared first on Clarabridge.
View ArticleSentiment Analysis
Sentiment analysis is the examination of written or spoken language to determine if the expression is positive, negative, or neutral, and to what degree. The post Sentiment Analysis appeared first on...
View ArticleSocial Listening
Social listening is the process of understanding the online conversation about a company or brand, as well as its products and services. The post Social Listening appeared first on Clarabridge.
View ArticleSpeech Analytics
Speech analytics is the process of extracting meaning from audio recordings and analyzing it to find relevant business intelligence. The post Speech Analytics appeared first on Clarabridge.
View ArticleSurvey Analysis
Customer satisfaction surveys measure how happy customers are with a company’s products and services. The post Survey Analysis appeared first on Clarabridge.
View ArticleText Analytics
Text analytics is the process of analyzing unstructured text, extracting relevant information, and transforming it into useful business intelligence. The post Text Analytics appeared first on...
View ArticleVoice of the Customer
Voice of the Customer (VoC) captures how customers feel about their experience with a business, product and/or service. The post Voice of the Customer appeared first on Clarabridge.
View ArticleCustomer Engagement
Customer engagement is the emotional connection between a customer and a brand. Highly engaged customers buy more, promote more, and demonstrate more loyalty. The post Customer Engagement appeared...
View ArticleSocial Engagement
Social engagement is the process of communicating (engaging) in an online community. The post Social Engagement appeared first on Clarabridge.
View ArticleOmni-Channel
Omni-channel broadly refers to all of the ways that customers and organizations can interact. The post Omni-Channel appeared first on Clarabridge.
View ArticleCustomer Journey Mapping
Customer Journey Mapping is the process of documenting every interaction a customer has with your business. The post Customer Journey Mapping appeared first on Clarabridge.
View ArticleSentiment Analysis
Sentiment analysis is the examination of written or spoken language to determine if the expression is positive, negative, or neutral, and to what degree. The post Sentiment Analysis appeared first on...
View ArticleSocial Listening
Social listening is the process of understanding the online conversation about a company or brand, as well as its products and services. The post Social Listening appeared first on Clarabridge.
View ArticleSpeech Analytics
Speech analytics is the process of extracting meaning from audio recordings and analyzing it to find relevant business intelligence. The post Speech Analytics appeared first on Clarabridge.
View ArticleSurvey Analysis
Customer satisfaction surveys measure how happy customers are with a company’s products and services. The post Survey Analysis appeared first on Clarabridge.
View ArticleText Analytics
Text analytics is the process of analyzing unstructured text, extracting relevant information, and transforming it into useful business intelligence. The post Text Analytics appeared first on...
View ArticleVoice of the Customer
Voice of the Customer (VoC) captures how customers feel about their experience with a business, product and/or service. The post Voice of the Customer appeared first on Clarabridge.
View ArticleCustomer Engagement
Customer engagement is the emotional connection between a customer and a brand. Highly engaged customers buy more, promote more, and demonstrate more loyalty. The post Customer Engagement appeared...
View ArticleSocial Engagement
Social engagement is the process of communicating (engaging) in an online community. The post Social Engagement appeared first on Clarabridge.
View ArticleOmni-Channel
Omni-channel broadly refers to all of the ways that customers and organizations can interact. The post Omni-Channel appeared first on Clarabridge.
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